FAQ
1. What are your shipping and delivery times?
Orders are prepared and shipped within 3 to 5 business days (excluding weekends and public holidays).
Estimated delivery times are 7 to 14 business days, depending on the destination.
Please note that lead times may vary depending on the delivery location, customs controls, or other factors beyond our control.
A tracking number will be sent to you as soon as your order is shipped.
2. Do you offer international shipping?
Yes, we ship to several countries.
Delivery times may vary depending on the destination. Exact fees and lead times will be indicated at checkout.
3. Can I return or exchange a piece of jewelry?
Yes. You have 14 days after receipt to make a return or exchange request.
The jewelry must be unworn, in its original condition and original packaging.
For any request, please contact us at:
4. What materials are your jewelry made of?
Our jewelry is made from materials selected for their quality and durability, including:
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Stainless steel
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925 Silver
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Gold plated
These materials are durable and suitable for everyday wear.
5. How do I care for my jewelry?
To preserve the brilliance of your jewelry:
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Avoid contact with perfumes and chemicals
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Remove them before sleeping or exercising
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Store them in a dry place after use
6. What payment methods are accepted?
We accept several secure payment methods:
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Credit card (Visa, Mastercard)
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Apple Pay
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other methods offered at checkout
All transactions are secure.